Legal Document

Last update 14/01/2026

A. International Shipping & Returns Policy (Physical Products)

1. General

Flight Med Institute ships physical products worldwide, including books, manuals and educational material.

This policy governs all international purchases, shipments, customs obligations, returns and customer rights.

By completing an order, the customer fully accepts these terms.

2. Shipping Zones & Estimated Delivery Times

Zone 1 – Europe (EU, UK, Switzerland, Norway)

Delivery: 3–10 business days

Customs: Not applicable within the EU.

Zone 2 – North America (USA & Canada)

Delivery: 7–20 business days

Zone 3 – Latin America

Delivery: 15–40 business days

Zone 4 – Asia & Middle East

Delivery: 10–35 business days

Zone 5 – Australia & New Zealand

Delivery: 10–20 business days

3. Shipping Costs

Shipping fees are calculated automatically at checkout based on:

  • destination country
  • product weight/volume
  • shipment method

All shipments include a tracking number.

4. Customs Duties & Import Taxes

The customer is solely responsible for:

  • customs duties
  • import taxes (VAT/GST)
  • customs brokerage fees
  • customs inspection delays

These charges are not included in product prices.

5. Shipping Methods

Shipments are handled by:

  • DHL Express
  • FedEx
  • UPS
  • EMS / National Postal Services

All shipments are trackable.

6. Lost or Damaged Shipments

Lost shipment:

A free replacement will be sent or a full refund issued.

Damaged shipment:

A free replacement will be sent.

Customers must notify us within 7 days and provide photographic evidence.

7. Return Policy for Physical Products

7.1 EU & Germany — Widerrufsrecht (Right of Withdrawal)

Consumers have a 14-day withdrawal right, in accordance with:

  • Directive 2011/83/EU
  • Greek Consumer Law
  • §355 BGB (Germany)

Products may be opened for inspection if returned in good condition.

7.2 Outside the EU

A 30-day return policy applies.

7.3 Return Conditions

Products must be:

  • unused
  • undamaged
  • in original packaging

7.4 Return Shipping Costs

Return shipping costs are paid by the customer (unless the error is ours).

7.5 Refund Processing

Refunds are issued within 7 business days after receipt and inspection.

8. Non-Returnable Items

  • Personalized books
  • Used or damaged items
  • Items marked as “non-returnable”

9. Incorrect Shipping Address

Reshipping due to an incorrect address provided by the customer is charged to the customer.

No refunds for deliveries made to incorrect customer-provided addresses.

10. External Links Disclaimer

(Required by German TMG)

“We accept no liability for external links.

Responsibility for the content of linked sites lies solely with their providers.”

11. GDPR, BDSG & Greek Data Protection Law

Personal data is processed in accordance with:

  • GDPR (European Union)
  • BDSG (Germany), where applicable
  • Greek Data Protection Law — Law 4624/2019

12. Customer Responsibility Declaration

By ordering, the customer confirms that:

  • the information provided is accurate
  • they comply with their local laws
  • they accept potential customs charges
  • they understand and accept this policy

13. Restricted Countries

We do not ship to:

  • Russia
  • Belarus
  • Iran
  • Syria
  • North Korea
  • Sudan

B. Digital Products Policy (E-Learning & Downloads)

1. General

Digital products include e-learning courses, videos, downloadable files (PDF, e-books), quizzes and digital certificates.

All digital products are delivered electronically and not physically shipped.

2. Delivery & Access

Upon purchase:

  • the customer receives an activation email
  • digital content becomes immediately accessible
  • access duration is defined per course

Delivery is considered “performance of the contract.”

3. License & Usage Rights

Customers receive a personal, non-transferable license.

The following are prohibited:

  • copying
  • redistribution
  • resale
  • public display
  • sharing login details
  • using the content for commercial or educational re-distribution

All content is protected by copyright law.

4. Mandatory Withdrawal Waiver (EU & Germany Requirement)

In compliance with:

  • Directive 2011/83/EU
  • Greek Consumer Law
  • §356(5) BGB (Germany)

The following consent must be accepted at checkout:

Required Checkout Consent

“By completing this purchase, I receive immediate access to the digital content (e-course / download).

I expressly consent to the execution of the contract before the 14-day withdrawal period expires.

I acknowledge that I lose my right of withdrawal once access to the digital content is provided, in accordance with Directive 2011/83/EU and applicable consumer law.”

5. Refund Policy for Digital Products

Refunds are NOT allowed once:

  • access is activated
  • any download begins
  • course material is viewed
  • a certificate is issued

Refunds are allowed ONLY when:

  • no activation has occurred
  • no download has occurred
  • technical issues cannot be resolved within 7 days

6. Technical Support

Support is provided for:

  • login/access issues
  • lost credentials
  • certificate re-issuance
  • technical errors

7. Account Recovery

Accounts can be restored after identity verification.

8. GDPR, BDSG & Greek Law

Digital data processing complies with:

  • GDPR
  • Greek Law 4624/2019
  • EU consumer digital content regulations
  • BDSG where applicable

C. Impressum / Legal Notice

(Required for Germany)

Flight Med Institute

Responsible Entity: Chytoydis Christos of Nikolaoy

Address: Ampelonas, Larissa, Thessaly, Greece

Email: support@flightmedinstitute.com

Company Name: Chytoydis Christos of Nikolaoy

Hellenic Business Registry: 170409703000

Tax Identification Number (TIN): EL122006934

Contact Person: Chytoydis Christos of Nikolaoy